What advantages would the chatbot would have?
You can theoretically get a quick response at any time, also in the middle of the night or very early in the morning. The waiting time is also gone, after all, the machine can deliver a response directly.
Overall, customer satisfaction could increase significantly. Although real employees are also employed, the bot can then support and provide answers where a standard response delivers all important information.
For the casino operators, the chatbot has in online casino Also advantages: In the long run, workplaces could be saved, because the tonsis can, as in so many areas, also replace human work here.
Are there any disadvantages?
Currently, the software can provide a good answer to simple questions. An example: You could ask how high the Welcome bonus fails in the casino. The bot is then able to understand and process words like "welcome bonus" or "high". The standardized answer comes promptly.
But: What about more complex questions? Especially questions about the technology can not answer the chatbot so easily. He probably can not explain to you, why your game constantly crashes if it is not at the bad internet connection.
Also in terms of player protection, a personal would be desirable, instead of just a standard response from a robot. This shows that the chatbot still has some weaknesses. In the customer service area, artificial intelligence has been playing an important role for some time and is forward-looking.
We are therefore sure that chatbots and a sophisticated software are also important in the area of live chats in online casinos. So it remains exciting and we will see how Rotbart IT will move in the future. Presumably, the chatbot is simply a good complement to the work of the "real" staff and help to answer simple questions quickly and reliably.
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